Customer Support Policy
Classydealstore.in – Operated by CLASSY DEAL STORE PVT LTD
📧 classydealstore@gmail.com
đź“ž +91-2244812194
📍 310H Flying Colours Near Platinum Hospital Mulund West Mumbai, India – 110020
1. Purpose
This Customer Support Policy outlines the standards and procedures followed by classydealstore.in to address inquiries, complaints, and service requests from our customers. Our goal is to deliver prompt, respectful, and effective assistance to all users of our platform.
2. Support Channels
Customers can reach out to Classydealstore through the following official channels:
- 📧 Email: classydealstore@gmail.com
- 📞 Phone Support: +91-2244812194 (Available Monday–Saturday, 10:00 AM – 6:00 PM)
- 🧾 Contact Form: Available on the Contact Us page
- đź’¬ Live Chat (if applicable): Available on classydealstore.in during business hours
3. Types of Support Provided
We assist with the following issues:
- Order placement and tracking
- Returns, refunds, and cancellations
- Product information and specifications
- Account access or login issues
- Payments and billing queries
- Complaints regarding product quality, delivery, or seller conduct
4. Response and Resolution Timelines
| Request Type | Initial Response Time | Resolution Time* |
|---|---|---|
| General Inquiries | Within 24 hours | 1–2 business days |
| Order/Delivery Issues | Within 12 hours | 1–3 business days |
| Returns and Refunds | Within 24 hours | 3–5 business days |
| Technical Issues | Within 24 hours | Up to 7 business days |
| Escalations or Complaints | Within 24 hours | 3–7 business days |
*Resolution time may vary depending on the nature of the issue and involvement of external parties (e.g., delivery partners, sellers, payment gateways).
5. Escalation Matrix
If you are unsatisfied with the resolution:
- Level 1: Email classydealstore@gmail.com
- Level 2: Request escalation by replying to your support ticket
- Level 3: Contact the Grievance Officer (details provided below)
6. Grievance Redressal
Grievance Officer
Name: [Insert Officer Name]
📧 grievance@classydealstore.in
📍 310H Flying Colours Near Platinum Hospital Mulund West Mumbai, India – 400080
Complaints will be acknowledged within 48 hours and resolved within 15 days from the date of receipt.
7. Customer Data and Privacy
All customer interactions and personal data shared with our support team are handled in accordance with our Privacy Policy.
Support records are retained for 30 days for quality monitoring and audit purposes.
8. Code of Conduct
Our support team is committed to:
- Treating all customers with courtesy and professionalism
- Providing accurate, timely, and complete information
- Respecting your privacy and data
We request customers to engage respectfully with our representatives. Abuse or harassment may result in restricted service access.
9. Policy Updates
Classydealstore reserves the right to update this policy at any time. Significant changes will be communicated via email or platform notification.
10. Contact Information
CLASSY DEAL STORE PVT LTD
📧 classydealstore@gmail.com
📞 +91-2244812194 (Mon–Fri, 10 AM to 6 PM)
📍 310H Flying Colours Near Platinum Hospital Mulund West Mumbai, India – 400080